basa13's Privacy Policy

basa13 is a trusted online gaming platform that serves players in Bangladesh in a safe and transparent environment. We believe your privacy is a fundamental right, and we maintain the highest standards in protecting your personal information. In this policy we clearly state what information is collected, why it is collected, how it is used, and what rights you have.

For account registration and service delivery on basa13, we collect the following types of personal information:

1.1 Identity Information

• Full name and date of birth (for age verification)
• National ID or passport number (for identity verification)
• Address and residential information

1.2 Contact Information

• Email address
• Mobile number (associated with bKash, Nagad, Rocket, or Upay transactions)

1.3 Financial Information

• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Deposit and withdrawal transaction history
• Account balance and bonus information

1.4 Technical and Usage Information

• IP address and device information (operating system, browser version)
• Cookies and session data
• Gaming history, bet amounts, and session duration
• Login times and records of activity on the site

basa13 uses your personal information for the following legitimate purposes:

2.1 Account Management

Your information is used to register, verify, and securely manage your account. Identity information is processed to confirm age verification (for those aged 21 or older only).

2.2 Financial Transaction Processing

Financial information is used to process your deposit and withdrawal transactions via bKash, Nagad, Rocket, and Upay. Ensuring the minimum deposit of ৳300 and withdrawal limit of ৳500 is part of this process.

2.3 Customer Service

Relevant information is used to help our 24/7 live chat support team resolve your issues quickly.

2.4 Security and Fraud Prevention

Technical information is used to verify authorized transactions, detect and prevent fraudulent activity, and protect account security.

2.5 Ensuring Responsible Gaming

Information is analyzed to monitor gaming behavior, identify problematic gaming patterns, and assist with setting limits where needed.

2.6 Bonus and Promotion Management

Information is used to correctly apply the 200% welcome bonus and other offers to your account, and to calculate VIP program cashback.

2.7 Compliance with Legal Obligations

Information is retained and used to comply with applicable laws and regulations and to meet the requirements of regulatory authorities.

basa13 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

3.1 Payment Processors

The minimum financial information necessary to complete transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant payment provider. These providers operate under their own privacy policies.

3.2 Technical Service Providers

Only the information necessary for service delivery is shared with the technology companies that provide services for platform operations (such as server hosting and cybersecurity). They operate under our strict confidentiality agreements.

3.3 Legal Requirements

Information may be provided to relevant authorities in the case of court orders, government directives, or legal obligations.

The basa13 website uses cookies and similar technologies to improve your browsing experience.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They keep your login session active, verify security, and temporarily store form information. These types of cookies cannot be disabled.

4.2 Functional Cookies

These cookies help remember your preferences and provide a personalized experience. For example, saving your preferred game category or language setting.

4.3 Analytical Cookies

Anonymous statistics are collected to understand website usage patterns and to improve service quality.

4.4 Managing Cookies

You can control or delete cookies from your browser settings. However, disabling essential cookies will prevent some features of the site from being available.

basa13 takes advanced technical and administrative measures to ensure the security of your personal information:

5.1 Encryption Technology

All data transmitted between you and our servers is protected via SSL/TLS encryption. This technology protects your sensitive information from any unauthorized access.

5.2 Access Control

Only authorized personnel can access your information, and they can only see what is necessary. All access is logged and regularly monitored.

5.3 Regular Security Assessments

Regular testing and assessments are conducted to identify security vulnerabilities in our systems. Any risks are addressed promptly.

5.4 Data Minimization Policy

We collect only what is essential, and unnecessary information is securely deleted once the specified purpose has been fulfilled.

How long your information is retained depends on the type of information and the purpose for which it was collected:

6.1 While Your Account Is Active

While your account is active, all information necessary for service delivery is retained.

6.2 After Account Closure

Even after an account is closed, financial transaction records and identity information are retained for a defined period to meet legal obligations, resolve disputes, and prevent fraud.

6.3 Marketing Communications

If you unsubscribe from marketing communications, your relevant contact information will no longer be used for marketing purposes.

You have the following rights regarding your personal information, and basa13 respects these rights:

7.1 Right to Be Informed

You have the right to know what information we are collecting about you, why we are collecting it, and how it is being used.

7.2 Right of Access

You may request a copy of the personal information we hold about you.

7.3 Right to Rectification

If there are any errors or inaccuracies in your information, you may request that they be corrected.

7.4 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

7.5 Right to Object to Processing

You have the right to object to the use of your information for marketing purposes.

7.6 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. We will do our best to respond to your request within the maximum time allowed.

basa13 is a responsible gaming platform intended only for those aged 21 or older. We do not intentionally collect any personal information from those under the age of 21.

An age verification process is followed at the time of registration. If we learn that a person opened an account while under the age of 21, that account and all associated information will be deleted immediately.

basa13 reserves the right to update or amend this privacy policy at any time. The following process is followed when changes are made:

• A new version will be published by updating the "Last Updated" date at the top of the page.
• For significant changes, a notification may be sent to the registered email address.
• If you continue using the service after changes have been made, you will be considered to have agreed to the updated policy.
• We recommend reviewing this page on a regular basis.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:

After receiving any request related to your privacy, we will do our best to respond as quickly as possible. For information on responsible gaming, visit our Responsible Gaming page.